We are looking for a Receptionist: Customer Service Apprentice to join our Front of House team at The Sharp Project. The role will span the duration of the customer service practitioner Apprenticeship.
The Apprentice Receptionist will be completing a Level 2 Customer Service certificate. Supporting the Front Of House Team at The Sharp Project and also providing ad-hoc support on events attended by or run by SharpFutures.
This role would include working with a wide range of customers to provide a high-quality service, which may be face-to-face, by phone or email.
Primary working location: The Sharp Project, M40 5BJ
Hours: 35 hours p/w (e.g 9:00am- 17:00pm)
Training will be provided for all listed duties by The Sharp Project & the SharpFutures Team. With complementary learning from the Apprentice Training Provider.
Key Responsibilities:
- Provide excellent customer service in our front of house reception team for tenants, production teams and general visitors.
- Ensure that administration supporting the service function is both timely and accurate with systems to support this.
- Manage daily telephone, written and in-person enquiries from clients, visitors and management team with efficiency, flexibility and professionalism.
- Manage the Front of House Outlook email inbox; ensuring that all queries are resolved quickly and efficiently, and that all processes are followed.
- Ensure that post, deliveries, parking passes, site security, communications and related activities are managed according to building requirements.
- Related activities are likely to include basic cleaning/tidying of office & community spaces, moving furniture etc.
- You will also provide ad-hoc support on events attended by or run by Sharpfutures training and agency teams with members of the public, trainees and staff.
Job Criteria, Skills & Experience:
- Working with people and groups
- Reliable
- Adaptable
- Showing personal resilience
- Enjoys working with detail
- Organising systems and people
- Can build professional relationships quickly
- Is service-orientated
- Assist in the resetting and cleaning of rooms and stages as required by The Sharp Project management team
- Supporting the continuous improvement of processes and service provision working with Management and Sharp Project Team
How to Apply
Please click the below button to apply for this role.
